Refund and cancellation

The 14-day rule

You can get your money back within 14 days of buying, as long as you have not sent any invitation using that purchase.

Once you send the first invitation from a purchase, the whole purchase is no longer refundable, including any events in a pack that you have not used yet. This is because sending is the thing you paid for. You are asked to confirm that you understand this before you pay.

This does not affect any legal rights you have if the service is faulty or not as described.

How to ask for a refund

• In Bevyd, open Account, then Payment history, and choose Request a refund on the purchase. You are told straight away whether it is eligible.
• Or write to hello@bevyd.com from the email you signed up with, and tell us which purchase.

When the money comes back

• If you ask in Bevyd (Payment history → Request a refund), we ask the payment company for the refund straight away.
• If you ask by email, we start the refund within 2 working days of your message.
• After that, the money reaches you in 5 to 7 working days, depending on your bank, card or PayPal account. It goes back to the payment method you used, for the amount you paid.

A refund receipt then appears in Payment history. When a refund is made, the events from that purchase are removed from your account.

Cancelling an event

You can delete an event that you have not sent. If you have already sent it, deleting it cancels it instead: your guests see that it has been cancelled, and the credit stays used. Cancelling an event is not a refund.

Plans that are not used

A 1-event plan lasts 3 months and a 3-event plan 6 months from the date of purchase. Events not created within that time expire and are not refundable.

Questions

Write to hello@bevyd.com. See also the Terms of service.